quinterokoi.com

help/faq

Here are some of our most Frequently Asked Questions:

  1. Register for FREE
  2. After you submit the registration form, you will receive a confirmation email at the address you entered during registration. Follow the link provided in the confirmation email to activate your account.
  3. Once you have activated your account by confirming your email you are ready to start bidding!

We currently accept bids from within the USA only.

Following completion of the auction, you will be contacted for payment details as well as shipping arrangements.

All auctions must be paid for within 24 hours otherwise they will be sold to the runner-up.

We accept Visa, Mastercard and Discover.

All sales are final.

We must charge the appropiate sales tax according to the State/City/County tax regulations if your residents is the state of California or we are shipping to a California address.

  • West Sacramento/Yolo County 8.25%* *Subject to change

Following completion of the auction, you will be contacted via email or phone. All won koi auctions must be shipped within 7 days of the auction’s completion and payment.

QuinteroKoi perfered method is overnight using major airlines to your nearest airport. On average koi shipped via major airline start at $75.00. We also can ship via Federal Express to your door which starts at $125.00. We guarantee live arrival when shipment is picked up within 2 hours upon arriving at airport or arrival to your door ( someone must be present to accept package and sighn).

  • There is a $25.00 box, packing and handleing fee
  • You may call or email us for a free rate quote on shipping your koi and consulidating your winning bids. Please note we do not upcharge any shipping fees. The rate is the rate and we pass on our discounts to you.